Episode 109 – Customer Service with Catherine of Kitty Meow Boutique


Customer service is SO important but often overlooked. Today on the podcast, we are chatting with Catherine of Kitty Meow Boutique all about customer service: why it’s important and how you can provide amazing customer service without breaking the bank. Be sure to download Catherine’s Customer Service 101 Hacksheet here!

About Catherine:

Catherine Hildner is the creator, designer and heart and soul behind Kitty Meow Boutique. At Kitty Meow you can shop beautifully designed paper & party goodies based on your mood, witty or sweet. Whether you’re looking for something witty and even a little rude, or prefer sweet sentiments, she’s got you. You can snag these products on the KMB site or at an ever-expanding list of retail shops nationwide. Catherine is also a wife, momma to two gorgeous little ladies, anchor-loving philanthropist, and self-proclaimed Customer Service Queen. She’s dedicated to bringing a little personality to the party and sharing what she knows with other creatives.

Connect with Catherine:

Website | Facebook | Instagram | Pinterest |

Introducing the Creative Rebel Base: THE place for Creative Rebels to collaborate, learn, and support each other! THE place to go online if you want to connect with, learn from, and support other product-based business owners, artists, and makers. We created this community to help you along your journey, but also to give you a safe place to learn with and interact with other like-minded business owners whether you are just starting your biz or have been doing this a while, let’s all move forward TOGETHER!

For more info and to join today, head to www.creativerebelbase.com

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CONNECT WITH KELLY on her websites here, here, and her Etsy shop.

CONNECT WITH CAROLINE on her website and Etsy shop.

* Some links may be affiliate links! Thank you!

Episode 102 – Choose Wonder Over Worry with Amber Rae


After we read Amber Rae‘s book “Choose Wonder Over Worry”, we had to have her on the podcast! On today’s episode, we chat with Amber about worry and how that relates to our creative lives. If you have ever had a doubt or fear to work through, this episode is for you!

 

About Amber:

Called “A Millennial Motivator” by Fortune and “The Brené Brown of Wonder” by Mind Body Green, Amber Rae is an author and artist that advocates for creativity, personal growth, and emotional wellness.

Her book, “Choose Wonder Over Worry: Move Beyond Fear and Doubt to Unlock Your Full Potential” (Macmillan) is a guide to navigate life’s challenges—projects that fail, imposter syndrome, feeling envious or anxious or stuck—all of those, “Am I good enough? Who am I to do this? What if I fail?” moments.

Her writing and speaking blends raw and relatable stories with actionable aha! moments, and has reached over 5MM people in 195 countries. She’s motivated audience at companies like Kate Spade, Lululemon, and charity: water to create beyond fear, and she’s advised leaders at companies like Adobe, IDEO, Google, Facebook, and Apple.

As an artist, she uses art as a vehicle to normalize emotions and help us feel less alone. She’s created interactive and public art exhibitions in twenty countries across the globe.

Formerly, as Seth Godin’s “Chief Evangelist,” she helped him launch six best-selling books, and worked with brands like Apple, Dove, and Kimberly-Clarke on their global marketing campaigns.

Her work has been featured in The New York Times, NY Mag, ABC World News, Forbes, TIME, Fast Company, Fortune, Inc., BBC, Mind Body Green, and Tim Ferriss’s blog. She lives in Brooklyn, New York (and around the world) with her fiancé, Farhad.

 

Connect with Amber:

Website | Book | Instagram | Facebook | Twitter

 

Have you joined our Facebook group yet? We’ve worked hard to create an awesome space for Product Based Biz Owners who are ready to rock! We don’t bite so come join us!

 

Want to dive deeper? Head to creativerebelbase.com for workshops and much more!

 

If you have a second please jump over to iTunes and leave us a review! Click on the link and then click on “view in iTunes” to leave us a review. We give you all the virtual fist bumps. Thank you!

 

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolinecreates.etsy.com

Throwback – Episode 12 – Discounts, Black Friday, & Cyber Monday Oh My!


In this episode, Caroline and Kelly talk all about discounts-Should you or should you not give them and if so, what types of discounts should you offer?

Caroline and Kelly share their ways of how they use discounts, what types of discount codes they use and who they offer them to!

 

Percentage discounts

Caroline and Kelly talk about the different types of percentage discounts they give to their customers!  Etsy shop owners, this can be set up automatically for your customers! Caroline and Kelly talk about the all the ways they offer discount codes for repeat buyers, new orders, holidays, anniversaries and through newsletters!

 

What’s better??? Free Shipping or discounts?? Find out what Kelly has learned about free shipping and why it may be better than offering a discount!  I mean, who doesn’t love free shipping!

 

I think when you offer discounts too much it devalues your product-Caroline

 

For small businesses it is not a good strategy-Caroline

 

Make it a treat, make it special-Kelly

 

Just be careful on how you are using them and how your customers perceive them.

 

Advantages for using them:

So what are the advantages of using them?  Think about ways how you can use it to upsell or increase your cart!  Maybe if they buy a certain amount of a product, they get something for free??  You need to do what works for you! Find out how Caroline and Kelly take advantage of using discount codes!

 

Giveaways:  

Caroline and Kelly talk all about whether or not you should be doing giveaways.  Giving away a product for free gets people to your shop, but most importantly, you must keep it brand related.  Ever try loop giveaways??! Maybe now is the time! Just make sure it all ties in with brand, vision and mission of your company.  Find out what big giveaways/discounts Kelly and Caroline plan on doing this November!

 

Giveaways can be really fun-Kelly

 

One of Kelly’s Favorite Podcast: Sean McCabe

 

Exclusives:

Something special for those certain lines of people that follow you to get them more involved in your company.

 

Holiday Giveaways:

What types of discounts are you going to do for your biz?!  Caroline and Kelly talk about what they plan on doing for their holiday giveaways for their shop!

People love free!  Think about your discounts and how to use them effectively!  Try some new things!

 

Have you joined our Facebook group yet? We’ve worked hard to create an awesome space for Product Based Biz Owners who are ready to rock! We don’t bite so come join us!

 

Want to dive deeper? Head to creativerebelbase.com for workshops and much more!

 

If you have a second please jump over to iTunes and leave us a review! Click on the link and then click on “view in iTunes” to leave us a review. We give you all the virtual fist bumps. Thank you!

 

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolinecreates.etsy.com

Bonus Episode – Boss Project Summit with Abigail and Emylee of the Think Creative Collective


On today’s special bonus episode, we have Abigail and Emylee of the Think Creative Collective to talk all about their new project the Boss Project Summit. We are so excited to be breakout speakers for this Free online summit. Head to creativebizrebellion.com/bossproject to grab your ticket.

 

Connect with Abigail and Emylee:

Website | Boss Project Summit | Instagram | Facebook | Pinterest | Twitter | Youtube

 

Have you joined our Facebook group yet? We’ve worked hard to create an awesome space for Product Based Biz Owners who are ready to rock! We don’t bite so come join us!

 

Want to dive deeper? Head to creativerebelbase.com for workshops and much more!

 

If you have a second please jump over to iTunes and leave us a review! Click on the link and then click on “view in iTunes” to leave us a review. We give you all the virtual fist bumps. Thank you!

 

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolinecreates.etsy.com

Episode 100 – What We’ve Learned + Shoutout to Our Listeners


Happy 100 episodes! We can not believe we are here at 100 episodes and over 2 years dedicated to this podcast. This has truly been a labor of love and we wouldn’t be here without you, our listeners. We are so honored to be a part of your biz journey and can not wait for 100 more!

 

Special Thanks To:

Kristina Hoover, Kristina Hoover Fine Art

Lauren Ibach, Lauren Ibach

Anna, Designs by Patterson

Dorothy Collier, Dorothy Art & Positively Creative

Jennifer Hadley-White, Dry Wit Goods

Ashlee Fritz, ALF Art & Calligraphy

Maria Marbach, 90 West

Rosanna Diggs, Rosanna Diggs

Carley Wolski, Carley Rose The Label

Lauren, Rose Paper Press

Christine Walsh, Alpha Graphics

 

Have you joined our Facebook group yet? We’ve worked hard to create an awesome space for Product Based Biz Owners who are ready to rock! We don’t bite so come join us!

 

Want to dive deeper? Head to creativerebelbase.com for workshops and much more!

 

If you have a second please jump over to iTunes and leave us a review! Click on the link and then click on “view in iTunes” to leave us a review. We give you all the virtual fist bumps. Thank you!

 

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolinecreates.etsy.com

Episode 99 – SHOP TALK with Meg Sutton of Belle & Union


Meg Sutton of Belle & Union is chatting with us today about how she started her business and created her own supply chains to have her products made in the USA. We also chat about how Meg started in wholesale and what made her decide to open a Brick and Mortar shop. This episode is full of wisdom about knowing your products value, knowing your numbers and staying true to your brand.

 

About Meg:

Meg Sutton is the boss lady and doodler behind Belle & Union, a company that sells letterpress printed cards, art prints, southern-inspired wrappings, and hand-crafted artisan goods brimming with vintage wit and wisdom that tote a bit of a foodie twist – all 100% made in the USA. Meg started the business in 2012 after falling in love with letterpress while working in a boutique shop.

 

Belle & Union launched their first brick and mortar store in San Antonio, Texas, in July 2018. The shop houses the working studio as well as offers creative workshops across a variety of subject matters. Meg values encouraging people to slow down and enjoy the sweet moments in life, gathered ’round a table filled with smiles and laughter.

 

When she’s not doodling or coming up with Belle & Union’s next great product, you can find her sipping chai tea, chasing her pup with her husband, and curling up with a good book.

 

Belle & Union’s products have been featured in Country Living, Rachael Ray, Southern Weddings, Southern Living, Southern Lady, and Oh So Beautiful Paper. Meg has been interviewed on KENS 5 in San Antonio, Texas Lifestyle Magazine, Proof to Product podcast, and more.

 

Connect with Meg:

Website | Instagram | Facebook | Twitter | Pinterest

 

Have you joined our Facebook group yet? We’ve worked hard to create an awesome space for Product Based Biz Owners who are ready to rock! We don’t bite so come join us!

 

Want to dive deeper? Head to creativerebelbase.com for workshops and much more!

 

If you have a second please jump over to iTunes and leave us a review! Click on the link and then click on “view in iTunes” to leave us a review. We give you all the virtual fist bumps. Thank you!

 

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolinecreates.etsy.com