Episode 15 – Celebrate Your Wins

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In this episode Caroline and Kelly talk all about celebrating your wins!  

Sometimes we fail to do this and put it to the side, celebrate all big and little things!  Caroline and Kelly talk about how important it is to focus on the everyday things and not to get hung up on the big picture.  

Owning a business is a marathon not a race -Caroline

Don’t wait to celebrate, just celebrate yourself -Kelly

So What should You Celebrate?!

Caroline and Kelly talk about what you should celebrate as a business owner!   Wait???? You are already a business owner…..that is something to celebrate!!

From making a to-do list to tracking your numbers for your biz, Caroline and Kelly give great tips and ideas on how to celebrate the positive wins of the ins and outs for your biz.   Kelly talks about what she is planning on doing for celebrating her wins in her business!  Maybe you will do it to!?

It doesn’t matter what you, do there will be someone who doesn’t like you -Kelly

How did kelly handle going from a positive win to a terrible review in just a few hrs in one day??  Kelly talks about one of her bad reviews she received from a customer.

How Can We Generate Wins?

Caroline and Kelly talk about the many different ways they celebrate their wins!  Set yourself up to accomplish wins.  Do not set yourself up for failure.  Your wins do not have to be huge, celebrate by yourself, use a jar, or your biz bestie!  Join a facebook community to help yourself celebrate and share your wins and  better yet, join the Creative Biz Rebellion Facebook Group! How do you celebrate your big wins!  Be sure to share them with us!  

Get it done, put it to bed, and celebrate that big win -Caroline

Examples of Little Wins:

From hearing that Chi-Ching on etsy to posting on social media, Caroline and Kelly talk all things they celebrate as wins in their biz!  There is no reason to be upset, we are all crazy rebels and we need to be happy where we are.  Caroline and Kelly still struggle with it as well.  Celebrate where you are and you will get where you want to be!  As business owners we have all been there.  How was this podcast a win for Caroline and Kelly?!

Follow us on Instagram and interact with us for a shop shout out!!!

Join our Facebook Group and celebrate all your wins with us!

If you have a second please jump over to iTunes and leave us a review!  

You can find Kelly online at:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com
www.helloworldpaperco.etsy.com

You can find Caroline online at:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

Episode 14 – International Shipping

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Do you ship internationally?  Is the price holding you back?!  In this episode Caroline and Kelly talk all about international shipping! Stop holding back, people will pay to have items they love shipped!

Tips to Get Started!

Maybe you do ship to a few countries, maybe you are looking to ship to more, or maybe you are leary about shipping to other countries!  Kelly gives so great key tips on how you can start or find ways to make this process easier for you!  

Step 1: Start Simple!

Ship to those countries where they make it easy!  Start Simple, pick countries that are quick and easy to ship to!  How many countries has Kelly shipped to?!  Check out Etsy’s cool feature to see your stats for shipping to other countries!

You’re Global Baby, you’re global -Kelly

Step 2: Get Your Pricing Right From the Beginning

Kelly Shares great advice, tools and websites to use to help you calculate the cost for shipping to other countries!  Know your ounces when shipping!!!  Kelly also shares how you can set up etsy for shipping to other countries!

USPS.com has a great international shipping calculator, easy to use, and very accurate!

Step 3: Customs and Duty Fees

Who is responsible for covering these costs?  Kelly talks about how she has this set up in her etsy shop and who should cover this cost.  Do you have this set in your policy yet??  Be sure to get this included to cover it under your policies!

You are going to win some & you are going to lose some -Kelly

Kelly’s International Shipping Policy

We are happy to ship all over the world! Please understand though if you are in another country other than the US that you may be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your customs office/or postal service if you are concerned about possible tariffs. Hello World Paper Co. is not responsible for these fees or if your package gets held in customs because you haven’t paid your fees.

If your package is in customs and not picked up by you within a reasonable amount of time they will ship it back to us and you will not receive a refund if your item was personalized. If you would then like your package shipped back out to you, you will need to pay for shipping again.

Step 4: Research Your Product

Can your project be shipping all over the world? Some countries do not except certain products and will not clear customs!  Be sure to research your products you are selling!  Listen for the great shipping tip Kelly gives for your Etsy Shop.  If you are not sure about something….Google it!!

Etsy is great, I love doing international shipping on there -Caroline

8 ounces, 8 ounces my friends -Caroline

Follow us on Instagram and interact with us for a shop shout out!!!

Join our Facebook Group and celebrate all your wins with us!

If you have a second please jump over to iTunes and leave us a review!  

You can find Kelly online at:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com
www.helloworldpaperco.etsy.com

You can find Caroline online at:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

Episode 13 – 10 Apps we Love besides Instagram

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In this mini episode, Caroline and Kelly talk about their favorite social media phone apps!  If you are in need of some great apps for your biz or apps for fun, you will love these!!   Best of all the notifications for these apps do not have to be on!  You can just go in and check messages at your convenience!  What are your favorite phone apps?!

Top 10 Fav Phone Apps:

  1. VEE– This app is great for recording videos! You can get it from the starbucks app (free until mid November) or purchase in the app store!  

It rocked my world -Caroline

  1. Etsy App For Sellers -If you have an Etsy shop, this is a must!  Find out what you are missing with this app for etsy sellers, but be careful how you use the app—- remember your boundaries!
  1. Shopify App– A must have if you have a Shopify store! The updates for the app are kinda amazing!
  1. Trello App-This app is great for group boards, keeping yourself on task and chatting with your clients, especially if they are in different time zones.  Caroline and Kelly use this for their podcast!

The love affair continues – Caroline

  1. Visco– Great app for taking pictures for your biz!  This app allows you to apply filters, edit, etc…. Find out what you are missing!
  1. Colorstory– This app has some really great filters for pics and great editing tools as well.   
  1. Hootsuite-Don’t always have time to worry about posting to all your social media accounts?  This app helps you manage your postings for you!
  1. Later–  This is a great app to use for your instagram account!  Find out how it works and why it is a must have to keep your postings on schedule!

I’m a fly by the seat of my pants kinda gal -Kelly

  1.  Disney Emoji Blitz– One of Kelly’s favorite fun game apps to play!  Are you a disney lover?!  If so, this is a must!  

Everyone needs that fun feeling like your 5 app -Kelly

  1.  Starbucks app– We all know how much Carlone loves her coffee!  Find out why this app is her favorite fun app!   
  1. Adobe Draw-If you love to draw, then this is must!  

Follow us on instagram and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!  

 

You can find Kelly online at:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com
www.helloworldpaperco.etsy.com

You can find Caroline online at:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

Episode 12 – Discounts, Black Friday, & Cyber Monday Oh My!

Caroline and Kelly talk all about discounts-Should you or should you not give them and if so, what types of discounts should you offer?

Caroline and Kelly share their ways of how they use discounts, what types of discount codes they use and who they offer them to!

Percentage discounts

Caroline and Kelly talk about the different types of percentage discounts they give to their customers!  Etsy shop owners, this can be set up automatically for your customers!  Caroline and Kelly talk about the all the ways they offer discount codes for repeat buyers, new orders, holidays, anniversaries and through newsletters!

What’s better??? Free Shipping or discounts?? Find out what Kelly has learned about free shipping and why it may be better than offering a discount!  I mean, who doesn’t love free shipping!

I think when you offer discounts too much it devalues your product -Caroline

For small businesses it is not a good strategy -Caroline

Make it a treat, make it special -Kelly

Just be careful on how you are using them and how your customers perceive them.

Advantages for using them

So what are the advantages of using them?  Think about ways how you can use it to upsell or increase your cart!  Maybe if they buy a certain amount of a product, they get something for free??  You need to do what works for you!  Find out how Caroline and Kelly take advantage of using discount codes!

Giveaways:  Caroline and Kelly talk all about whether or not you should be doing giveaways.  Giving away a product for free gets people to your shop, but most importantly,  you must keep it brand related.  Ever try loop giveaways??!  Maybe now is the time!  Just make sure it all ties in with brand, vision and mission of your company.  Find out what big giveaways/discounts Kelly and Caroline plan on doing this November!

Giveaways can be really fun -Kelly

One of Kelly’s Favorite Podcast: Sean McCabe

Exclusives

Something special for those certain lines of people that follow you to get them more involved in your company.

Holiday Giveaways

What types of discounts are you going to do for your biz?!  Caroline and Kelly talk about what they plan on doing for their holiday giveaways for their shop!

People love free!  Think about your discounts and how to use them effectively!  Try some new things!  

Follow us on Instagram and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!  

 

You can find Kelly online at:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com
www.helloworldpaperco.etsy.com

You can find Caroline online at:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

Episode 11 – Shipping Shit

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In this episode Kelly and Caroline talk about shipping shit for your biz!!! When shipping your products it takes time. Caroline and Kelly talk all about how to figure it out effectively! From finding the right processes to the right materials,  so that it does not cost you time and money in the long run.  Find out what helped streamline Kelly’s process for shipping and the tool she lives by for printing shipping labels!

Sometimes my brain needs a break -Kelly

The Beginning

When first starting out, it can be really freaking scary to try and figure out all your shipping costs and materials you are going to need and how much each item weighs.  Caroline and Kelly talk about how important it is to get your shipping shit down to a well oiled machine! They give great tips on how to start from the very first product you package.  From purchasing a usps scale (highly recommend)  to using spreadsheets, Caroline and Kelly give you all the beginning ins and outs for shipping your shit!!  Be sure you have your shipping policies listed on your shop website as well!

Usps.com
Fedex.com

The worst feeling in the world is realizing you did not charge enough for shipping. -Caroline

Be sure you have clear shipping policies and stick to them -Caroline

Shipping Options

Caroline and Kelly give great tips on how you can use different shipping options for shipping shit!  Don’t get stressed and over worked, charge for rush shipping if someone needs something really quick! Kelly and Caroline talk about the different shipping options they offer and how to incorporate RUSH orders in their process of shipping.  You don’t have to offer all of these, figure out what you are capable of doing and what you want to offer your customers.

Materials

Caroline and Kelly talk #allthethings they use for shipping all their shit! From finding out where to order your packaging from to finding the right sizes and shapes for your product, Caroline and Kelly talk about how they figure out what products fit with what to minimize your inventory.  They talk about their fav shipping material company-Uline and they great things that ULine offers its customers!   Find out how Caroline and Kelly build their packaging material into their biz! Don’t use your profit to pay for your materials, find what works best for your biz!  What incentive can you use for your shop?!  Flash Sale.

Uline

Shipping Tools

Caroline and Kelly talk #allthingsshippingtools to keep your shipping running smoothly!  From getting the right scale to measure your packages, to purchasing labels, and finding a local shipping store or getting a PO Box for your biz, Caroline and Kelly break down how important it is to use these shipping tools.

Find a happy medium for your shipping  -Kelly

Let us know if you as listeners what more information for any one of our topics!

Shipping Station Tour Blog From HelloWorldPaperCo

Follow us on Instagram and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!

You can find Kelly online at:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com
www.helloworldpaperco.etsy.com

You can find Caroline online at:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

Episode 10 – Happy Customers = Repeat Buyers

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In this episode Caroline and Kelly talk all about how happy customers = repeat buyers!  Learn great tips and tricks that they use to keep their customers happy and coming back to their shop!

Great Tips From Kelly & Caroline

Kelly & Caroline talk about the great tips they use to keep customers happy! Want your customers to come back, want your product to be so awesome people can’t shut up about?  Follow these great tips Caroline & Kelly offer!

Tips for Getting Repeat Customers

  1. Canned responses:

Kelly and Caroline both include these to help with their response and shop process time!  If you use Etsy they have snippets you can use to respond, highly recommend, and if you have Shopify, they send emails automatically to customers.  If you find  yourself repeatedly typing the same responses over and over, stop, take the time to create a canned response for it! Dump them in a google folder if you have to and create it later!

Kelly’s is obsessed with text expander – a new tool for you to set up text your repeatedly type!  Find out all about it here!

  1. Coupons:

Caroline and Kelly talk about how important it is to send your customers coupon codes after their first purchase!  It doesn’t have to be a huge, 10% off, free shipping, etc….! Learn about how important it is to market your products as gifts to keep customers coming back for more!

Use your products to be marketed as gifts & they’ll totally come back for more -Caroline

  1. Gift Wrapping:

Does your shop offer gift wrapping? This does not have to be elaborate. Kelly and Caroline talk about how their packages get shipped to their customers!  You want the customer to be excited when they get their package!  This is important-make your package seem like a present, customers don’t get to interact with you-so you want them to remember it and be excited!  What else can you add to your packaging for your customers?

  1. Package insert:

Do you have biz cards or social media cards that you include into your packages?  Kelly and Caroline talk about what they use, what they include, and why these little inserts are so important! They also talk about how they also take it one step further and share customer photos of their product on their social media pages!

Getting images of your products being used makes it more legit -Caroline

  1. Frequent Buyer Program:

Don’t have this yet for your biz? Find out what your niche markets are and offer a program that is unique to them!  Kelly talks about her two programs she uses for her biz…The Real Estate Frequent Buyer Program and the Creative Professionals Repeat Buyer Program.  How does she keep them coming back, how does she keep track of her repeat buyers, and what great offers does she have for them? Caroline’s program is slight different based on her biz….what does she offer to get people to buy more cards at once?  

  1. Have Items In Shop For Different Stages Of Life:

How can you continue to sell to the same customer over and over again? Caroline and Kelly talk about how it is so important to market to all different stages of life such as, weddings, new homeowners, new babies, etc…  Caroline also creates a Creative Gift Guide with her own products from her shop to help her customers in all stages of life!  

  1.  Reaching Out To Customers After They Buy:

Once your customers receive their package send them an email…reach out to them and see how they are doing…..maybe they have issues you can avoid right away!  Talk about great customer service…this could eliminate any bad reviews.   What other great tips do Caroline and Kelly give about ways to reach out and what you can talk to your customers about?

  1. Honesty:

Caroline has a big question for Kelly on how she gets repeat buyers on her Etsy shop!  Kelly lets Caroline know that her shop really cares about their customers.  Kelly’s advice to Caroline: “They tell us their life story…..We get personal with them and take extra time….we add some personal touches to our canned responses!”

Be honest with people, own your mistakes & tell the truth -Kelly

Always be willing to change to improve -Kelly

 

SIDE NOTE: THIS IS OUR FIRST EPISODE SINCE OUR LAUNCH!!!  FIRST 9 WERE PREVIOUSLY RECORDED!

Big stuff coming soon for Creative Biz Rebellions!

Follow us on Instagram and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!  

 

You can find Kelly online at:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com
www.helloworldpaperco.etsy.com

You can find Caroline online at:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com