Episode 29 – Shake it off – How to Deal with Negative Feedback and Internet Trolls

Hey Rebels!  In this episode Caroline and Kelly talk all about dealing with negative feedback and internet trolls.  For product based biz these can cause lots of anxiety and tears.  Caroline and Kelly give great tips to help you get through these tough times and focus on the good.  It is impossible to make everyone happy.  Dealing with negativity is all about swallowing your pride and doing what you have to do.  Chin up Rebels!  Don’t let the negativity bring you down!

Tips for Dealing with Negative Feedback:

-Take a small break and come back and continue your work
-Do not respond for 24 hours-it may not be as bad later
-Swallow your pride sometimes and just give a refund
-During the holidays you may need to bend your shop rules to diffuse any issues.
– Go back read through all your good reviews

Instagram Trolls:

-slide on the comment, click on the exclamation mark, report as spam or delete/block them!

Blog: Dealing with People’s Opinions

-You must have a spam filter
-Do not let comments post automatically to the blog (have them approved first)  or do not have any at all

Product Reviews-Etsy:

-Breathe-reach out to the client and offer solutions to fix the issue
-Be very factual when replying to reviews on Etsy-give all the facts
-Have policies in place for when something happens
-Keep convo’s in Etsy incase the customer opens a case and then you have proof and documentation

Quote Love from Caroline & Kelly

Breathe & Focus on the good -Caroline

How you approach the negativity will affect how it goes down -Caroline

Sometimes you have to swallow your pride and give a refund -Kelly

Don’t be afraid to block people -Kelly

Keep it short, sweet, to the point & Factual -Kelly

 

Follow us on instagram (@creativebizrebellion) and use hashtag #creativebizrebellion for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!  Click on the link and then click on “view in iTunes” to leave us a review.  We give you all the virtual fist bumps.  Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

Episode 28 – All About Wholesale with Katie Hunt

Hey Rebels!  Today we chat with Katie Hunt, the wholesale guru, to tell you all about the ins and outs of wholesale.  You don’t want to miss this one!

Katie Hunt is the founder of Tradeshow Bootcamp, a business strategist, and mentor to creative entrepreneurs. She is a firm believer in professional development, surrounding yourself with community and pushing ‘go’ even when you might not feel 100% ready.

Katie has taught classes for CreativeLive, The Savvy Experience, Seanwes Conference, Be Sage Conference, Unique Camp, and Makers Nation. She frequently speaks about strategies for creating a product line, selling wholesale, business planning and the importance of community for entrepreneurs.

Katie earned a dual MBA in marketing and finance from Loyola Marymount University and has spent the last 16 years coaching large corporations and entrepreneurs on marketing and business development strategies.

Her strengths lie in connecting people and bringing ideas to life – brainstorming, making a plan and executing. Katie has a passion for creating, a mind for business and a strong desire to help others succeed.

Quote Love From Katie Hunt:

Focus on your product first.

Variety keeps the company coming back!

Always communicate clearly with your buyers.

Function over fashion is critical when shipping your orders.

 

Links from the show:

Issuu.com-wholesale catalogue
Genius Scan App
Stitch Labs-inventory management
Quickbooks
Convertkit
Mailchimp
Shipstation
Podio
Insightly

Where to find Katie:


Website
| Instagram | Facebook | Courses

 

Follow us on instagram (Creative Biz Rebellions) and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!  Click on the link and then click on “view in iTunes” to leave us a review.  We give you all the virtual fist bumps.  Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

SHOW YOUR REBEL SPIRIT WITH SOME AWESOME GEAR FROM THE CREATIVE BIZ REBELLION SHOP:


www.creativebizrebellion.com/shop

*This post does contain some affiliate links*

Episode 27 – 5 Ways to Give Back

Hey Rebels!  In this episode Caroline and Kelly talk all about the importance of giving back. This is actually how Caroline and Kelly met!  Kelly and Caroline talk about how important giving back is to them and their biz. Kelly wanted to continue her love and passion for teaching. By giving to  Pencils of Promise each month she is working towards building a school!   Caroline continues her passion by giving to a non profit organizations.  Her inner hippy came out after her Colorado trip.  After her trip she decided to use recycled paper and products for her biz and she wanted to plant trees. Now her donations go toward an organization that plants trees and educates people for “green jobs.” There is also an option of adding planting a tree at checkout when you shop with Caroline!

Ways to Give Back:

Recycle your materials you use to produce your products or use in your office

Volunteer in your community

Donating items for various causes/events

Being a mentor

Give back at what you are good at-business specific-get creative

 

Quote Love From Kelly & Caroline:

You don’t have to give away the farm -Kelly

You are doing more than someone who is doing nothing -Kelly

It makes a difference when you are doing something you love -Caroline

When you give back, you are in total control -Caroline

I was single handedly killing all the trees -Caroline

 

Kelly’s Pencils of Promise School Page

Toms Shoes

Start Something That Matters- By Blake MyCoskie*

The Promise of a Pencil by Adam Braun*

Website that will help you find a reputable charitable organization:

Charity Navigator

 

Follow us on instagram (Creative Biz Rebellions) and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!
Click on the link and then click on “view in iTunes” to leave us a review.  We give you all the virtual fist bumps.  Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

 

SHOW YOUR REBEL SPIRIT WITH SOME AWESOME GEAR FROM THE CREATIVE BIZ REBELLION SHOP:
www.creativebizrebellion.com/shop

*This post does contain some affiliate links*

Episode 26 – Managing Your Money with Amy Northard

Hey Rebels!  In this episode Caroline and Kelly chat with CPA Amy Northard.

Amy Northard is a Certified Public Accountant (CPA) who has a passion for working with creative entrepreneurs all over the US and making the tax and accounting side of owning a business less stressful. When she’s not getting nerdy with numbers, she loves to knit and take Instagram pictures of calculators.

In this episode Amy and the Rebels talk about:

  • The early process of money management and setting up your business.
  • Some bookkeeping tips to get you started.
  • Tools that Amy recommends for managing your biz finances.
  • Tips for preparing your product based biz for taxes.
  • Amy’s course – Be Your Own CFO    
  • How you shouldn’t be afraid to reach out and ask for help!

Quote Love from Amy:

If you can keep on top of the taxes, you will be good to go.

It is nice to get a refund back at the end of the year.

If your system is working, stick with it.

I’m trying to get out of my comfort zone & try new things

Links:

Quickbooks
Wave
GoDaddy Bookkeeping
PaperandSpark
Genius Scan App

Where you can find Amy!

Amy’s Website & Blog
Amy’s Youtube Channel
Course: Be Your Own CFO
Instagram: @amynorthardcpa
Twitter: @AmyNorthardCPA
Facebook:  @AmyNorthardCPA

Follow us on instagram (Creative Biz Rebellions) and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!
Click on the link and then click on “view in iTunes” to leave us a review.  We give you all the virtual fist bumps.  Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

 

Episode 25 – Running a Subscription Box with Justine Woods

 

Hey Rebels!  In this episode Caroline and Kelly chat with Justin Woods.  Justine is the owner and creative behind Appraising Pages, The Bookish Box, and Beaulitful Buzz author agency.   In this episode we talk about how Justine  got started in the t-shirt and subscription box biz and all the challenges and rewards that come with running a multi-million dollar business.  This is a must listen for sure!

Quote Love from Justine:

 

I see an item I want to put in a box, and build the theme around that item.

I want all these sales, all the time.

I am a lister, I have to write list.

You must be able to personally connect with your market.

You have to be in it for the long haul.

If you can do it, it could be life changing.

 

Links:

Cratejoy
Big Cartel

Where you can find Justine!

Instagram: @thebookishbox
Twitter: @thebookishbox
Facebook:  @thebookishbox

Websites:
www.thebookishbox.com
www.appraisingpages.com
www.beaulitfulbuzz.com

 

Follow us on instagram (Creative Biz Rebellions) and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!
Click on the link and then click on “view in iTunes” to leave us a review.  We give you all the virtual fist bumps.  Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com

 

Episode 24 – Calling In Sick

Hey Rebels!  In this episode Caroline and Kelly talk all about Calling in Sick.  

As a business owner, the hardest thing in the world is to take a sick day.  When you work alone at home, there is that internal pressure to work and get shit done.  Caroline and Kelly talk how they struggled at first and never would give themselves time off when they were sick.  We are allowed to take time off, isn’t this why we wanted to work for ourselves?  In this episode, Kelly shares her story of how she struggles with Crohn’s Disease on a daily basis and why its is important to take a day to rest and get well so you feel better and are more productive with your work.

Kelly was diagnosed with Crohn’s Disease in 2006.   Kelly was very sick and in and out of the hospital for 2 years.  She was very weak and a single mom at the time so she had to find something that would make her feel better. Kelly went to several doctors and kept getting more opinions because she did not want to give up until she found out what was going on.  She finally found one she was happy with and in 2008 she started IV meds for her disease.  Do this day she is still on them.  Kelly takes what she calls “liquid gold” every 6 weeks which takes 4 hours at the hospital and is administered through an IV.  Crohn’s Disease can cause many different symptoms in each individual case. Kelly struggles with joint pain everyday, must watch stress levels and stay away from certain foods that cause flare ups with the disease. Working from home has really helped her with her symptoms and feeling better.  She is know able to focus more on her health and is able to take the time to rest when her body tells her so!  

“When days get hard and I feel bad it is nice to have the chance to just rest and call it a day” -Kelly.

Kelly’s Tips for handling sick days:

  • Have a built in turnaround time for your business
  • Set up an autoresponder for email
  • Communicate with your customers and be honest, they will understand.
  • Take a day to rest and get well so you feel better faster and be more productive with your work. 

If you don’t feel good, you are no good to anybody -Kelly

As a business owner the hardest thing in the world is to take a sick day -Caroline

It is really about giving yourself grace -Caroline

Everyone and everything will survive for 24hrs -Kelly

Follow us on instagram (Creative Biz Rebellions) and interact with us for a shop shout out!!!

If you have a second please jump over to iTunes and leave us a review!  

Click on the link and then click on “view in iTunes” to leave us a review.  We give you all the virtual fist bumps.  Thank you!

JOIN THE REBELLION! Signup for our newsletter and get our fave list of Instagram hashtags FREE!

YOU CAN FIND KELLY ONLINE AT:

www.helloworldpaperco.com
www.kellyparkersmith.com
www.helloworldstamps.etsy.com

YOU CAN FIND CAROLINE ONLINE AT:

www.carolinecreates.com
www.carolineannhull.com
www.carolinecreates.etsy.com