Hey Rebels! In this episode Caroline and Kelly talk all about dealing with negative feedback and internet trolls. For product based biz these can cause lots of anxiety and tears. Caroline and Kelly give great tips to help you get through these tough times and focus on the good. It is impossible to make everyone happy. Dealing with negativity is all about swallowing your pride and doing what you have to do. Chin up Rebels! Don’t let the negativity bring you down!
Tips for Dealing with Negative Feedback:
-Take a small break and come back and continue your work
-Do not respond for 24 hours-it may not be as bad later
-Swallow your pride sometimes and just give a refund
-During the holidays you may need to bend your shop rules to diffuse any issues.
– Go back read through all your good reviews
-slide on the comment, click on the exclamation mark, report as spam or delete/block them!
Blog: Dealing with People’s Opinions
-You must have a spam filter
-Do not let comments post automatically to the blog (have them approved first) or do not have any at all
-Breathe-reach out to the client and offer solutions to fix the issue
-Be very factual when replying to reviews on Etsy-give all the facts
-Have policies in place for when something happens
-Keep convo’s in Etsy incase the customer opens a case and then you have proof and documentation
Quote Love from Caroline & Kelly
Breathe & Focus on the good -Caroline
How you approach the negativity will affect how it goes down -Caroline
Sometimes you have to swallow your pride and give a refund -Kelly
Don’t be afraid to block people -Kelly
Keep it short, sweet, to the point & Factual -Kelly
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